(jealous? For those of you who know me, you probably know that Im lucky enough to have a job that. Make sure that the correct date range is selected. Are you sure it is about that? LWC Specialist Superbadge : Guide to Challenges - gigminds Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Add to Favorites. Ask Question Asked 2 years, 8 months ago. Well occasionally send you account related emails. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Stuck on Superbadge Apex Specialist Step 1? The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Use another way to specify capacity for the routing configurations. this blog is beneficial and great information to share with us. for Challenge 7. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Think of this like a Sales Process. where you have opportunity stages associated with the process. Did it help? on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Gosh how frustrating! Thanks for the help! It is reason i m getting this error. Ensure you group report results correctly. " Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. That is frustrating! I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Tips for Passing the Service Cloud Specialist Superbadge If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Good! Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Challenge 1 Configure Outbound Application and Integration Security. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Thanks for getting back to me. Ask Question Asked 2 years, 8 months ago. Would you like to share some details of your current configuration? Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! And of course, I just tested the challenge 4 again and I passed! Health Cloud Superbadge Nice and informative blog! This, like all superbadges, requires a careful read through the instructions prior to any clicking. Luckily, the macros module was very fresh in my mind. I hope that you feel inspired. This way, I can take a deeper look. Excellent article and with lots of information. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Challenge 1: Automate record creation. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. And I've included milestone tracker in the page layout. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Could you suggest how to troubleshoot it ? Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Has any code been used with your org? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Ensure you create the Cloudy Weather Resolution automated action. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I got it figured out. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Click the cog in the upper right hand corner. Does somebody have a thought? Any hlp? I'm at a loss as to what I could be missing. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Even clicked edit and save for the profile after changing console settings. I have created data categories and Subcategories and have activated.But have issue with the above error. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Ensure the Case Reason and Type Analysis report format is SUMMARY. Checkboxes: Missing 3 that should be checked. Help with Superbadge Service Cloud Specialist step 4. Also when i click on Overflow Assignee no records found window pop up. Thanks, Michal. Sign in If the action is missing from the page layout, it will not show up as an option in the feed. I am getting this below error. Hello. My problem was that I had 2 users with the same name: Ada Balewa. Does this help? Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. You write beautiful things. Hello, I passed the first challenge but i still have a question. I'm whole again. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Usually this is due to some pre-existing configuration or code in the challenge Org. I have to double check the directions, but I believe that you just have to add a few values. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Ensure you group report results correctly. Thank you sooo much, you were right! While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Once this was done, I passed the 3rd challenge section. This comment has been removed by the author. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. That is why I referred to the question that was asked to you before on May 31st. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure Agents have access to Knowledge when viewing a Case". What item is on your lightning Case page layout to show Entitlements? I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I made two dollars today! For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. After changing the name of the inactive user it worked for me. rebecca@capstorm.com. R&D, A project with Daddy: My favorite daily process! @MM - thanks for your time. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. A mistake I have made many times as well! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Ask Question Asked 2 years, 8 months ago. If yes, this was created in the wrong place. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling Please guide me on this.Thanks. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. privacy statement. Did you start with a clone of the correct profile? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Ensure you create 'Billing Topics' for Knowledge." Select edit page4. Knowledge Basics for Lightning Experience. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. []Safari If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Trailhead Baby any idea? Some changes are done at Challenge 2. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. advanced apex specialist superbadge solution. Take a break, grab a snack, and watch this video. If you haven't taken the Onmi Channel module yet, now is a good time! "Not able to figure out what is wrong here. You cannot customize its label or logo". Do share more like this. :), I am unable to solve this. 1 is checked that should not be checked. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I fixed it, it was a really stupid mistake. Module. Ensure you set up the routing for Advanced Cases properly. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I'd try this- Delete the current process. Are you sure you want "email to case"? Ensure Entitlements are visible on Cases in Lightning. You should be prepared for a heavily scenario .
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