Your session is about to expire due to inactivity. You will need to tag your card to a card reader or ticket machine to activate it. If you do not hear any beeps or see any lights, your card may be defective or damaged. Visit clippercard.com and buy online. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Seating class changes between Standard and Premium seating will require agent assistance. Make sure you always have a current email address on file. Pay With Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. This might take a few seconds. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Clipper card pending passes cash value : r/AskSF - reddit If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. redditads Promoted Interested in gaining a new perspective on things? To provide payment, log in to your Clipper account and edit the payment information in My Profile. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. 213-204-2900. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. This is just another barrier to transit: an opaque payment system. Be sure to review the paper ticket fare chart at the station. All rights reserved. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? We've made it easy with quick guides to every service on Clipper. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Please plan accordingly and allow sufficient time. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. After the end of the sales window, be prepared to pay your fares with cash value. Enjoy the convenience of booking the entire trip all at once. Get the Clipper app. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Within each class, there are upgrade sections as well. Otherwise, you will be logged out automatically. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Felonies may also prevent you from entering Canada. Learn more on our luggage policy. Find your card and select Manage Auto-Reload from the More Options menu. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. What does it mean to pick up my value and why do I have to wait to do it? BART is primarily selling paper tickets from the vending machines. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. TDD/TTY: 711 or 800.735.2929. . Go Pass on Clipper Program | Caltrain US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Failure to provide such evidencemay make you inadmissible to Canada. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Credit card charges are processed immediately. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. After we collect payment, we will send you an email confirming this. To add a card to your Android phone, open Google Pay and click the + sign. Choose your payment method and complete the order. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. What's the difference between cash value and BART high-value discount (HVD) tickets? If you have an 8 ride pass, your rides will expire in 30 days. Log in to your Clipper account. The most you can load online at any one time is $255. The outside viewing deck does not have reserved seating. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. You can also add value through the Clipper app. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Season Tickets. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Once youve activated your Auto-Reload, youll be able to see it in your account. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Use your Clipper card on all Bay Area transit systems, including Muni. Robbins parking lot locations are also available for overnight parking. I'm visiting the Bay Area. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Clipper: Clipper is the all-in-one transit card for the Bay Area. I loaded value online, but when I tried to use my card, it wasnt there. So if your primary funding source is declined, your order will be charged to your backup card. Thank you! Why isnt it on my Clipper card? We do not accept cash, checks or debit cards requiring a PIN. Fares are based on distance traveled. Learn more about Clipper on your phone. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. When will I be charged for my Auto-Reload value? Key Clipper information translated to Chinese. Yes. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Clipper | Alameda-Contra Costa Transit District The programgives qualifying adult riders a 20% discount on BART trips. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. There are three seating classes on the Victoria Clipper ferry. For more information, visit Sales and Service Locations. Final boarding is 15 minutes before the scheduled departure time. Yes. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Clipper card says still in progress . You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Pay With The RTC Clipper card is a photo identification card. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. For more information, please see our If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. You can order a card and value online but note we can only mail cards to domestic addresses. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Add Clipper to your phone before you take-off! You must apply for an RTC Clipper card in person at a participating transit agency. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. To add value to your Clipper card, open your mobile wallet on your phone. There is a 50 cent surcharge per trip for Blue tickets. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. To find the cost of a particular BART trip, use the BART Fare Calculator. We also offer special discounts for children and military personnel. I have loaded a lot of money on a clipper card through the website months ago. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? HVD applies only to BART rides. You will need to use this new email address the next time you log in to your Clipper account. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. All rights reserved. For more information, visit Sales and Service Locations. We will send an email to confirm that you have updated information in your account. Includes travel to any of our destinations with activities or hotel stay or both. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. questions, log in to your account. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). My card shows it was cleared month ago but the card is saying it doesnt have enough money. Select "Transit card" and "Add Clipper card". This page includes Using Clipper on specific agencies. He started his journalism career as a sports editor in Iowa in 1975. Where To Use | Clipper My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Phone. And you can do it anytime. EMAIL US. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Clipper card lost and deregistered : r/AskSF - reddit To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Your card should arrive within 5 to 10 days. New to Clipper? The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Q&A: Highway 101 express lanes opened Friday. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Can I manage my Clipper account and pay my transit fares with my phone? Yours is the first email Ive gotten on this issue. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. This is separate from confirmation of payment. Choose to stay logged in or to log out. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. When I tag my card, what do the beeps and lights mean? Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Clipper card says still in progress : r/AskSF The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Why does adding value to one's Clipper Card online take so long? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations.
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