Qantas Interview: Questions & Tips - Job-Applications.com The first hour was just kind of introduce of the position and the company. Get ready for your big adventure with our dedicated family section. This will give you the best chance of being short-listed for the next stage. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. Note that we are not considering additions to our list of Panel Suppliers. I interviewed at Qantas in Feb 2023. What about the company appeals to you? To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. Good job! Did you do anything notable? How to apply | Qantas Careers AU 15 Qantas Customer Service Agent interview questions and 11 interview reviews. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. The process took 3 weeks. Earn Qantas Points on our huge range of accommodation options worldwide. Excellent! What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? I interviewed at Qantas (Melbourne). 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. I interviewed at Qantas (Melbourne). Short seminar followed by a one on one interview. Find information on travel requirements and more. Fly with us and discover the Qantas difference. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Nice! Why do you want to be a customer service agent? The recruitment process varies from role to role, but the general process is outlined below. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. It's great that you set a routine for yourself. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. I interviewed at Qantas in Feb 2023. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . The interviewer will appreciate that this isn't a problem for you. I interviewed at Qantas (Brisbane) in Jul 2016. Gurkeerat Singh - Customer Service Agent - Qantas | LinkedIn Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. A poor customer experience and how did you handle 2. 10808. Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. What ideas have you brought to a previous role that have benefitted other staff? When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. Great job! after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. Staff are great. Nice job! I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). did anything happen? Being responsible? Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. It is just talking into the computer or phone (depending on what you use). If a coworker was being unsafe, would you talk to them about it? Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. I applied online. Browse our airport guides and lounge network information. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Ways to check-in for your flight including online and on your mobile. Qantas are a good company to work for with regards to pay and conditions. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). Be the first to find this interview helpful. I think they were two to three minutes each. I applied online. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Over my career, I've learned how to not let my emotions get the best of me. Step 4; Invited to an online group assessment. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. All in all 4 weeks from application to offer Qantas Airways Limited 4.0. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Rotating roster +1. Adding an example will make your response more memorable and meaningful to the interviewer. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. the rest of them i need to explain it. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Earn Qantas Points when riding with Uber to and from eligible Australian airports. . I am aware of other accessory and grooming policies that your airline has. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. As a leading provider of air travel, safety and security is paramount to us. describe a time you have done your work above and beyond
As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Sort by: relevance - date. Excellent! Restaurant and hotel reviews, photo galleries and travel articles. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. Have a question or concern? Dates shown above are approximate. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The process took 2 months. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. Melbourne Airport. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Book your perfect holiday with a flight and accommodation package. The process took 2 weeks. "I have no issue being subjected to a criminal background check and employment verification. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Have you ever worn a uniform at another job before? This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. What are you most excited about when it comes to the role? I know it is important to try and relate to them in a very personable way to help make their day better. Has this ever happened to you before? Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. Be honest about the experience you have that relate to these two items. Customer Service Agent Perth at Qantas Airways Limited - GrabJobs I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Responsibilities. With our interactive map it's easy to plan your next trip using money or Qantas Points. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Interviews for Top Jobs at Qantas. I applied online. The process took 3 months. Compare and book travel insurance for your next trip. The familiar smiles are waiting to welcome you onboard. Customer Service Business Agent at Qantas Greater Sydney Area. Earning points couldnt be easier. Also, reiterate to the interviewer that you always strive to be professional. A poor customer experiences and how did you handle it. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Do you use a calendar, planner, or another tool to record and view this routine? describe a time you saw a staff were doing something dangerous
The first step is usually a preliminary Qantas interview. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. Qantas Airways +1[850(387)4969] Group Reservation Number great experience, I applied online. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. Interviews for Top Jobs at Qantas. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. I applied online. The process took 4 weeks. describe a time you solved a problem without any others help. First, you need to click here. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Bookcar hire,car specials,commercial vehiclesandairport transfers. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. Good job! Choose the seat that suits you before you get to the airport on Qantas operated flights. Be the first to find this interview helpful, 1. I got 5 questions based on my CV and resume. I applied online the Qantas website and I got an email about a week later for chat interview. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Further details of this will be explained to you during the recruitment process. Qantas Airways |[1^858^609^0482]| Ticket Reservation Number Upgrade your web browser for an enhanced experience. I think they were two to three minutes each. Free interview details posted anonymously by Qantas interview candidates. The process took 2 weeks. Qantas - Customer Service Agent | Glassdoor Full-Time. If so, mention this. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. Around 20 of us were arranged to seat in a area, professionally dressed. A strong communicator? Emotionally intelligent? The process took 4 weeks. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Company/Organisation: Qantas: Job Post: For example, I worked in a bakery where I took calls and directed them to the right departments. What would you bring? I interviewed at Qantas (Sydney) in Jun 2017. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. Customer Service Agent - Customer Service / Call Center - Qantas We proudly provide the highest levels of service and support to our customers. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically When did you have to say no to a customer. Management is excellent. I got 5 questions based on my CV and resume. Did you develop an action plan with them? they gave me 5 questions. The process took 4 weeks. Great! customer service agent qantas jobs - Indeed I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to.