showed us were significantly less than what was actually Registration as a Seller of Travel does not constitute approval by the State of California. 602357907. Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. Get direct access to Palmera Vacation Club through official links provided below. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. The Palmera membership also included a Quest If I were you I'd get out of there as quick as you can. After the tour, we had to go back to the office and he kept trying to convince us. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? It's clear there is no intention of honoring that. Prove them wrong! $12,000. File Complaint International Association of Better Business Bureaus. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. No. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. We didn't start to look into it more until we got home Sunday night. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. You may think of timeshare as being an outdated thing-of-the-past, but the timeshare industry actually continues to grow every year. We have excellent credit and I don't want this to ruin it! Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. So why do people still buy timeshares? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. There are many benefits of timeshare, but if you arent going to use it to the fullest, you may miss the opportunities! We arrived at 9am along with dozens of other potential buyers. Respect the privacy of others. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. View summaries of the complaint descriptions and responses. Regards, BBB Business Profiles are subject to change at any time. To use our mobile site, please enable JavaScript. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered
The complaint has been investigated and resolved to the customers satisfaction. And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. This is not the first time that we have had issues with getting people to respond, Desired outcome: We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. No we know why. Perhaps, the finest resort community along the Atlantic Coastline. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Congrats on finding TUG. I am also going public and slamming Hilton Head with their presents and how they lure vacationers in for a so call deal of a life time offering free $100 and $200 Visa cards just to hear their spill, at least that what we were offered while on Vacation there. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. He wouldn't take that. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. These vacations are limited. Please visit RCI.com for details. Click here to get notifications about new complaints of Palmera Vacation Club. With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. We have had two BAD ENCOUNTERS with Palmera. This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. ST-26552. At our age changing made sense if this transition occured. Please let me know about a class action lawsuit against Palmera if one exists. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When you buy a timeshare, its an investment in your family and quality of vacations. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. We were blatantly lied to about our purchase. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. Have you tried contacting them? Login. Who do I contact??? Taxes, additional fees, and charges may apply. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. We bought 3,000 points for around $13K. Scam Clue 4: A promotion demanding that you act now or lose the deal. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. We were told that we could go anywhere in the world for a week for about 179$ (the 4000point option) ..we were like "this is a great deal" We asked many questions about all the other fees and he would not answer us straight. We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? Login to participate on the website. Learn More. Check the spelling of your query. Mr sheldon kept on with his attack he threaten to f- up our credit. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. VSI the company that supposedly sells your previous timeshare is also irreputable. Don't have an account? If you enjoy the TUG website/forums or found value in the information you learned from TUG. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. We purchased a timeshare with Palmera. At this point I am willing to let them keep the money they sham me out of. He asked a lot of questions about our lifestyle and vacation preferences and we had good conversation. Barcelo bought out Occidental right . The letter I sent via fedex was received by someone at PCV this morning. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. Who do I contact? Desired outcome: Desired Settlement: cancellation of contract with no negative credit report filing. We asked plenty of questions, figuring 4 heads were better than 2. We wouldn't budge. would get enough money to pay off their time share. We were lucky and did not fall for their lies (in 2011). At least I can dispute the credit card charges. Like all the other complaints prior to me. Etc. (Side note: My Contract states, $126.97 monthly draft so I'm not sure why they are taking the additional $1.24 let me guess, the Board of directors voted for the increase the minute I signed up!) So they could either buy it back or he'd just quit making payments, so they let him out of it. Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! BBB is here to help. Feb 28, 2023 7:27 pm EST. Good luck! Unlimited Vacation Club - Members Only Please! On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. My name is joe williams i am a co owner /sharon course owner at coral reef resort in hilton head sc. How much do you spend normally on your hotel? We put down $1200 on our credit card and signed the financing paperwork for the rest. Our records indicate the company failed to respond to the one complaint brought to its attention. Claim it and get a lot of features. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. With the average cost of a timeshare, you will have already made up what you paid for and more! Scam Clue 3: A promotion claiming youve been specially selected for membership. Points 3,000 . All prices are based in U.S. dollars (USD). Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). No. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Palmera also has a Facebook page that we should all be posting on. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Seller of Travel Reg. Nothing that the salesman presented to us was No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. Palmera Vacation Club Members Association, Inc. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. The first clue should have been that the Quest Now, I'm having nightmarish thoughts that someone will refuse to accept the letter delivery, etc. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. You must log in or register to reply here. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our friends did, for sure. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. Long gone are the days of owners traveling to the same resort, in the same unit, at the same time every year. To learn more, check out our blog What is a Timeshare and How Does it Work? Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. After checking in we were paired up with the salesman. Thats just false for anything thats not outright property ownership. The trading power we were supposed to have with RCI was incorrect. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Type in the email address you registered with. Palmera Vacation Club Company. Vacation Club membership. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. We bought 3,000 points for around $13K. We want you to share your story, with both the good and the not-so-good. Looking for Palmera Vacation Club Login? Some. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. The only outcome youve been selected for is a fleecing. Of course, this was not mentioned. All Rights Reserved. Rather than use USPS I decided maybe it was better to FedEx the letter and require a signature. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Promotional discounts and offers may not apply to all properties. This was enough to scare us away. Recommended Reading: Best Places To Invest In Vacation Rental Property. My husband and I are both smart people and we feel so foolish that we jumped into this. Palmera Vacation Club. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! In We purchased a 3000 point timeshare for $12, 500 from Palmera Reporter3228572. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? Nothing has been done and calling makes it clear no one cares. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Need to file a complaint? Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. Reviews are most valuable when they are original and unbiased. This review was chosen algorithmically as the most valued customer feedback. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. Did they give you any bonus items ? No response. Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? Click here to explore the Palmera Portfolio. Sharon and Steve Mitchell, who are from Alabama, visited Charleston in June. Load More; Browse for Rent Browse for Sale Add Your Property. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. One of the worst decisions of our life. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . Desired outcome: This business is not a member of Business Consumer Alliance. I got a call in January. Avoid doing business with Palmera. 602560941. palmera is a scam do not purchase from them they show you a book with go back to original rules when we joined or get out of contract. We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. Contributions should be travel related. BBB Business Profiles generally cover a three-year reporting period. It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. Submit a complaint and get your issue resolved. Someone's going to jail and it isn't me. One thing I have now witnesses and everything was recorded just last year before COVID 19. Advantages to us so we were told: lower We purchased points with Palmera Vacation Club and the salesman told us we could get a 3 bedroom unit with our points at Coral Springs. We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. Thank you! If we can verify it in our system, an email will be sent to you with your password. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language.