I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Lucy In The Sky Login. We'll send her your regards! I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Hi Jay, If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). All international orders are shipped with DHL International Packet Plus. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Yet Lucy in the Sky refuses to give a refund. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Depending at which stage your order is at, we may be able to adjust it accordingly. If you placed an order without an account, you can use the same email to create an account to access your return label. You can email us at resolution@lucyinthesky.email for any further assistance. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Not Available. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! We want to make sure this is refunded immediately. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. I ordered a dress on October 2,2019 and still not dress. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Lucky in the Sky has good web ratings overall. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? How useful is that if the items never come? WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? We're sorry to hear that you had issues with your order. Customer service is awful. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. I wear a size 12, and the size 12 they shipped me barely fit over one leg. . This is the only time I ever have ordered something online when the seller would only give store credit. This document governs your relationship with www.lucyinthesky.com (Website). My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. See Profile. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Please email us at resolution@lucyinthesky.email. I am telling all my friends how bad the quality is and to never order from them. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Don't waste your time or money, just go somewhere else! Lucy in the sky is our GO TO for all things special occasion. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I reached out 5 days ago to see where it was. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Pepper's Lonely Hearts Club Band. 0818 719 819. All prices advertised are subject to such changes. Check out what 6,964 people have written so far, and share your own experience. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. He understood my issue, addresses it and rectified it. Any currency conversion are for reference purposes only. I don't think you got it! I regret buying anything from them. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. what is the average shipping time? You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Write a review Sign in. We encourage you to review those policies when you visit those sites. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Yes! Do you agree with Lucy in the Sky's 4-star rating? I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Hi Teagan, Thanks for your feedback. We're sorry to hear about your issues with our return policy. Hi Natalie, Let us know if anything else and you can email us at resolution@lucyinthesky.email! Phone Email. In the case of any change-of-mind or sizing issues, we offer store credit. Luckily I was able to return it and get store credit pretty quickly. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. You must not misuse this Website. -Kate. My daughter has an event Nov. 19. I had to do a charge back from my credit card company to get my refund back. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Your card will be debited immediately upon authorization being received. See actions taken by the people who manage and post content. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. This is a generic card error - this means that your bank is rejecting the transaction at this time. Products used:None, I never received them. The cost of foreign products and services may fluctuate. Please let us know if we can help any further. Chat is only option and that takes hours to even get a chat representative. Thanks for your feedback. Worst experience. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Search. lucy in the sky. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. If anything else you can email us at resolution@lucyinthesky.email-Kate. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Caveat emptor. Belle R and the team at Lucy in the Sky were great to work with. Guess I'll be donating clothes to charity. I HAVE NOT RECEIVED MY ORDER. Our cut-off for same-day express shipping is 1pm Pacific Time. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. BEWARE. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. - Kate. We also ensure all reviews are published without moderation. We'd love to find a resolution due to this issue. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. We are not doing wholesale at this time. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. We do not provide information to these agencies or companies for marketing or commercial purposes. Lucy In The Sky consumer reviews, complaints, customer service. -Kate. I ordered the Kayden Dress in black. I used the chat feature again in January to try to figure out where my two other dresses were. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Well look into the stated issue and will work out a way to resolve the situation asap! You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Check out what 6,872 people have written so far, and share your own experience. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Shop now at www.lucyinthesky.com. The company helped issue credit for this matter to purchase a new item as soon as possible. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Do you agree with Lucy in the Sky's 4-star rating? Please emails us at resolution@lucyinthesky.email so we can better assist you. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Delivery date was Feb 17-24th. I'm so frustrated because they don't have a phone number. Finally, the Trust Mamma rating is four stars. 03337591728. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Tip for consumers:Cannot get a refund, only store credit. Hi Kaylyn! Find top links about Lucy In The Sky Login along with social links, FAQs, and more. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Great customer service. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. I am beyond disappointed in this company and its respect for its customers. - Kate. Message KYLA via the following: Share. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. By December they were all expected to arrive, but none of them had even shipped. Hi Sonam, Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can look into this for you. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Orders and upgrades. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. I had a few concerns about my order and my online team member Danielle M. was very helpful. Phone Email. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. - Kate. Customer service is non-existent. Here are 8 tips for writing great reviews. Hi Addison, Thanks for your feedback. Check out what 6,872 people have written so far, and share your own experience. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. We're sorry to hear about the sizing issue. We therefore have no responsibility or liability for the content and activities of these linked sites. This consists of doing coursework over 15 months. -Kate. -Kate. We're sorry to hear about the sequin issues on the dress. -Kate. Ordered a dress for my daughter homecoming and it NEVER came. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. I use the chat feature and they told me that the dresses would arrive within the next three weeks. We do not save your payment method details on our website. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) -Kate. They charge so much and the quality is so bad. We're so glad you were able to reorder and get it in the time frame you needed. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . 5726 Solutions. Please make sure that the style is in original condition otherwise it may be sent back to you. Over 90% of Sky customers seeking help quickly get it through the available online channels. Did all refunds go to store credit or were some people able to get a full proper refund? It goes against our guidelines to offer incentives for reviews. I had a great experience with the customer service chat! Gucci belt men Marmont . Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. We use dedicated people and clever technology to safeguard our platform. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. They weren't rude per se, but they were deeply unhelpful. Merry was very friendly, professional and helpful. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Hi Melissa, Any trade marks/names featured on this Website are owned by the respective trade mark owners. Categories. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. There is no phone number and the chat has been disabled. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Contacts: Adam Russell Adam.Russell@FHFA.gov You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. there is a dress i like but it is all out of stock. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. We may contract with other. A cookie is a small file which asks permission to be placed on your computer's hard drive. - Check in with your local post office, as packages are often held there for pick up. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. Shop Lucy in the Sky We want to make sure this gets refunded immediately.