If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. For a price quote on specific engraving requests, please visit your local KAY store. Customer Service: 1-800-229-0364. I was told they couldn't resize them, which seemed odd for a 'jewelers'. You may trade in your diamond for another diamond at least double the trade-in value. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Top of the Page, What is your policy regarding the gold supply chain? My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. I ordered a necklace for my aunt for Christmas. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Also apply for our NEW Concierge position for the holiday season. They are a disgusting corporation!! (18 weeks ago as of 10/14) She said she will call back after she calls the store. How long do I have to pick up my merchandise? * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Doesnt seem like much but its a $600.00 difference. What is Kay Jewelers return and refund policy? They sell no bands in store. This is where the fun begins! I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Saturday: 9 AM 10 PM ET. Top of the Page, Can I return a special ordered item? the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Don't hesitate to place an order now. You all are Rock StarsSheena. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. This review was chosen algorithmically as the most valued customer feedback. was even willing to spend more & trade up, with a warranty purchase. Read More. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Egyszer jelentkezs: The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. About. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This means that we may receive a commission He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Join Our Email List and Receive a Special Offer! We value your privacy. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. HotDeals uses cookies from third-parties or affiliate networks to Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. I took it in for repair that day. This review was chosen algorithmically as the most valued customer feedback. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Unsubscribe easily. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. It looks like your microphone is disabled. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. So don't forget to put the discount to use. It's a wedding band. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. New setting for $500 with my stones put into it or b. 8:30am - 10:00pm; Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. We were never notified about the incident. I email Kays and surprise surprise their "vendor" never even issued my return. So don't forget to put the discount to use. In addition, all necessary repairs must be completed by our representatives. Get buying tips about Jewelry Stores delivered to your inbox. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I am set to get married in two weeks. Sign in to add more and ensure your Favorites will be available on all your devices. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Expressing love should never be stressful. Kay Jewelers Review | Excellent Quality and Stunning Beauty. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. There can be some limitations, so pay attention. The opportunity to save $25 OFF is not common. .js-responsive-image { When will my credit card be charged for my in-store pick up? This is the 2nd employee they have let go that was a wonderful representative. durable and stronger than white gold. Also to let employees know they should not ask personal questions like their social. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! The trade-in value is the original purchase price, excluding charges such as tax and shipping. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. You can find contact details for Kay Jewelers above. Always look forward to see the jewelry. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. I took my jewelry in for inspection and found that the ring was broke. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. They refuse to remove the interest. I wish they could be bottled and distributed for anyone doing their job everywhere. monetization. Corporate Phone Number: 1-800-877-8169. Learn more Your order will be kept at the store for 30 days. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Was told it would be expedited and will be issued within 7 days. - how come they dont call to let me know? The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . links within this website. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. We were not given any insurance claim information. You have added the max number of Favorites. Learn more All of our rings are sized to what has been determined is an average finger size. The price I paid in 2003. I turned my ring into the kays store on March 9. We owed $320.00 as of Nov.10, 2022. Later I was told it was a custom order and not returnable for that reason. What is the difference between natural and lab-created stones? How To Contact Kay Jewelers Corporate Office Headquarters HQ. All Rights Reserved. How to write a complaint about Kay Jewelers? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. I also went to the doctor to ask about and probably have to go back since its getting bigger! They are really refusing to give me My money back. #freethebear" VC01 (fr) I returned the earrings to the store on 2/26. I love that they offer the diamond replacement guarantee with any diamond purchase. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. The ring came in perfect condition, no scratches or anything. Well since I put it in my aunt's name UPS couldn't give me the package. For more information about reviews on ConsumerAffairs.com please visit our I will have to take legal action to resolve my claim. Text (855) 929 - 4190. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. I worked for 3 years in college. Not very customer friendly, Desired outcome: I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Your Jewelry Consultant is ready to talk! Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. She was very nasty with me and at first refused to listen to the entire situation. Why do you measure jewelry in millimeters? Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Don't worry, the conditions for using this coupon are very broad. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. and they even asked Brown, who said she bought the extended service . Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. What Is The Customer Service Number Of Kay Jewelers? After 30 days, your order will be returned to kay.com and your method of payment will be credited. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. } We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. I would like to write a letter to your corporate offices. It can take up to ten days for this service. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Horrible material and so over priced. MORE+, Buy now! I called and talked to three different managers three different times. Exchanges can be made at any Kay Jewelers location. Thank you Catherine for going out of your way to replace my exact match ring. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. I suggest you find a better place to buy your Jewelry if you want good service. Also bought Avery the bear for st Jude hospital great cause. It came out because the JEWELRY IS NOT A GOOD QUALITY! Monday to Friday: 7 AM 1 AM ET. cart reminders from KAY at the cell number used . Always trust Kay Jewelers. Compare Coupons patiently and you may be able to get a 10% OFF. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! The ring was there the next day Friday after I was told it was gonna be about 5 days. You will be notified via email that we have received your returned order and that your method of payment has been credited. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. If you enjoyed your shopping experience here, you can take a look at their membership program. It's time to enjoy your shopping with such a big sale. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Kay Jewelers offers engraving on rings. Do not buy from them. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. It looks like your microphone is disabled. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Top of the Page, Do all rings come in the same size or are there different sizes available? Unsubscribe easily. I have spent a ton of money at Kay's because of Chris. - did not follow up. The eligible items for the discount range a lot. A ring valued at $599. Please DO NOT SHOP AT KAY'S. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? I have no clue why there are so many negative reviews. If you need your order sooner, they offer expedited shipping options. Or exchanged within 30 days at any Kay Jewelers. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. This will surely increase the credibility of your complaint. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. How do I know I can trust these reviews about Kay Jewelers? Do all rings come in the same size or are there different sizes available? Totally understandable. Connie called me and said she was working something out. They are not willing to take the interest off. The very next day its 30% off and this store will not give me the additional 5%. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. It can help you save $200 OFF on your orders. Top of the Page, What is Kay Jewelers return and refund policy? Saturday: 10 AM 10 PM ET. Top of the Page, What is your policy regarding conflict diamonds? One pair was fine. I called them and they told me that they had found and it would take another week to be ready for pick up. .left-navigation .nav-link a:hover, $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Found great customer service from Dustin and Xochitl and got a great deal. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! I am being told that my ring is unrepairable, and that is NOT true. Presently, Kay jewelers is in breach of two contracts that I have with them. Twitter. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. I was they would call me by end of the day to let me know, off they did not calll. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. I would highly recommend kay.com for your jewelry purchase. I just want to take time to praise Sonya at the Park City Kay's location. She found the exact ring at another kay store in riverside. Sign in to add more and ensure your Favorites will be available on all your devices. Recently my boyfriend lost his mother and inherited her belongings. Customer Service Number: 1-800-527-8029. It's time to enjoy your shopping with such a big sale. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Top of the Page, What is the difference between natural and lab-created stones? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Kay Jewelers needs to revise their gift return policy. I will pay a private jeweler to fix the earrings. Whenever I purchase jewelry I always go to Kay Jewelers. That ring is worth 3x that amount now, and $600 for it is unacceptable. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Visit Kay to find your dream ring today. The millimeter is our standard unit of measurement for jewelry dimensions. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. If you select a size other than the standard ring size shown, service may be required to adjust it. Click Here to learn how to determine your ring size. Thanks again Ashley! Have a 4k ring that was defective. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Since then I've heard nothing from them. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I wouldnt recommend this place at all. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. Contacting Kay Jewelers. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. I hardly wear the ring, and Ive spent close to 14,000$ on it. without changing your browser settings you agree to their use. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Click here to get notifications about new complaints of Kay Jewelers. Very disappointed with kay, bought a man watch and the band was to small. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Grab your savings right now. Kay Jewelers should not pressure and make their customers feel uncomfortable. What address can I use? We appreciate that you've chosen Kay Jewelers. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Customer Support Phone Number: 1-800-527-8029. For payments and other help, contact Kay credit card customer support at 855-506-2499. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Two REAL jewelers have stated that it in fact can be repaired. Call KAY Jewelers customer support team and get help with any problems. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. What industry does Kay Jewelers compete in? We encountered an issue signing you up. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. What is KAY Jeweler's return and refund policy? It can help you save $200 OFF on your orders. Solitaire engagement rings are the perfect representation of your love and commitment. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. I ordered two pairs of earrings online. } I customized a wedding band for my fianc and it was a mess. Desired outcome: .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Top of the Page, What is a special ordered item? We value your privacy. Chatting with Kay Jewelers Customer Service. Extended service plan: From warranties to orders, Customer Support can answer all your questions. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Click here to get notifications about new complaints of Kay Jewelers. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. It was 25% off. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. If your finger is a different size, we can adjust the ring. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Click Here to learn how to determine your ring size. Wife wore the earrings once in January. How long will it take for my order to arrive? What address can I use? Returning your KAY purchase is easy. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. (Cleaning and inspections are not available at kay.com.). One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Both gifts from my husband were purchased at this store and I had the receipt. Very disappointed with kay. I then went to put it on and the chain snapped immediately. His parents had purchased jewelry at Kay's for many years. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Also got a gem of a gift for Mom. Facebook. All I get is a runaround. 327 I had it insured and it appraised almost 30% more than what he paid for it!! Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Ring sizing service will take up to three additional business days. Be the first one to find this review helpful. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! I placed an order on December 23 and decided the same day I did not want to make the purchase. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. They had it sent back and returned on December 29th. FAQ. You're in the right place! Store manager wouldn't exchange or refund. ComplaintsBoard.com is a leading complaint resolution website on the Internet. color: #515666; The business is located in Newburgh, New York, United States. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Unfortunately it was too small, so he took it to Kay's. This ring constantly loses the diamond and have had multiple issue with it. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. This is the worst company to order Jewelry through. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Shortcut: Press 1, then press 1, the press 0 twice. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . She then said she would be escalating to district manager. Do Kay Jewelers Increase The Credit Limit? Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. I was so excited and thankful for her great customer service. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. Desired outcome: You are going to save $50 OFF with it. I will never leave my ring in bleach again. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Grab your savings right now. I wear the chain everyday and wash in it. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! @media (max-width:767px) { If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. MORE+, Save up to 10% OFF on KAY Jewelers items. I paid approx. 8:30am - 10:00pm; Tue. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Above all, provide memorable customer service to clients and workers according to our top-notch service standards. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. In order to start the call, please close this box and then unblock your mic in your browser settings.