This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. Would you be willing to share more details about it? I have just returned home to find a fine for when I crossed on 17/04/2015 I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. I have now received 2 x pcn for these crossings !!!! Hi I would certainly speak to SANEF the operator about some form of compensation. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. If you want online payments you should set up a system that works. I was not prepared to make this payment as I have no need to make the crossing again. Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. Drivers can be fined up to 105 if they don't pay. I have just received a late payment bill for 38.50 which it seems the hire company has paid from my credit card on my behalf. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? Chiedo se possibile un rimborso e una risposta. 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge. DART CHARGE. Good luck. So the money has been taken. Trademark No: UK00003340161. 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. 6. You should be given a 14-day reprieve on the first crossing at least. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. I confirm that I have not. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. The signs indicating the crossing are not clear at all, only showing a C sign but providing very little other information. We therefore also extend this offer of cancelling the penalty charges for these crossings, provided that all outstanding charges What a screw-up! So it appears that you have to pay twice for the same crossing. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. It helps when you want to dispute the penalty charge. How will they collect the fees from foreign drivers. I did receive a confirmation email but I couldnt open the attached PDF. I have been hours going back through credit card and bank statements as I was sure I had made payment. Lease co have forwarded 2 x penalty fines. This system even by government standards is pathetic. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! In a lease van. They also damaged the vehicle. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. Would a payzone accept my payment now or should I just wait and see? Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? What should I do? Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. It says I can appeal this decision to an independent tribunal but I fear the worst and it was lapse into another larger fine. Dartford Crossing charge By Waseem Started October 31, 2022 6 PCN from local authority By simonhill Started August 4, 2022 1 Unsigned Local Authoruty Parking Ticket By rattlywelshboy Started May 19, 2022 3 Council Parking Charge (PCN) - signs only at the entrance, no other signs on the actual street By TamerAM Started April 13, 2022 Our picks Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 In April whilst in the UK, there were horrendous delays going through the tunnel due to road works and improvements I drove through the tunnel, but was not stopped at any barriers. I haven received my PCN yet and i just went on-line and paid 5 as it was a return journey. Herve. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. Please contact the DVLA to confirm if your vehicle is exempt. They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. as sorry, Im not in condition to write well in English myself. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! If I do receive a PCN how do I ensure that it is linked to the payment I made? Surely, they cant accept the payment and still issue a fine? I drove back from Ipswich on 10 June there was a major accident and I queued for 2.5 hours once the traffic got going I just continued on my journey. I then was given a courtesy car. But I am still waiting for the balance to appear. When I reached my destination my hosts were unaware of a crossing charge. Were you unlucky enough to get a Dart Charge penalty charge notice? Why is not possible to provide an information panel and a direct payment point? ARGHHH IT IS SO INFURIATING. This is initially a 70 fine, reduced to 35 if paid within 14 days. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. If there was a way of auto generating a reminder that would be a great help. Will I be ok? Worth a look. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. MoneyNerd Limited is an Introducer Appointed Representative of Pacific Financial Solutions Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 688034) and is classed as a debt counselling firm. Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. On the 17th I checked on line and found I had paid 5 but been charged only 2.50 for a single crossing. This is not fair! Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. Certain types of finance are not regulated, such as bridging loans. So sometime in January 2020, a PCN would have been sent to the address on the V5C. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. Pause Prepares the Mind of the Auditor to Receive Your Message Herbert Spencer said that all the universe is in motion. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. I have just received a fine notice almost three months since using the crossing. You need to call them on 0300 3000 120 (charged at local rate) and someone there should be able to help. Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. I would appreciate your help. steve. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? If you fail to pay them, they add a little on but nowhere near as much as the Crossing. Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. just to make it fair i think best thing to do is send the people letter to pay 2.50 and then if they dont pay within 14days they can be charge 35 . After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. The first hotel did not provide WiFi and so I was unable to search online. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? 0300 300 0120. It seems ridiculous you can be fining people nearly 5 months after the offence. Increased to 105.00 if not paid within 28 days. Should I be able to pay and avoid a fine. Ive got exactly same problem on 2.10.2015 received letter with two pieces of paper and envelope one with pcn dated 14/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. 9. Will I get charged? However, a warning to you. the hire vehicle company also charging me 35.0 for each incident. That being said, my brother just recieved 2 PCN's for a crossing in August. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. Came back from Cornwall this saturday, had a nightmare 10 hour journey. Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline. Additionally, the majority of appeals are successful. British citizens are shocked, the foreigners visiting are dismayed by our practice. Rod Himsley. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. We will be contacting more the Agency and looking for assurances that signage will improve. When driving on the Dartford Crossing, cars are asked to pay 2.50 by midnight the following day. Secondly I didnt arrive at my destination until past midnight the following day and thirdly I didnt receive my PCN until two months after returning to the uk. I crossed a few weeks backI havent had any penalty notice, can i try and find out if its been lost in the post or ?? Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. The signage at the Dartford Crossing is confusing, to say the least. Also, check the terms and conditions from the van hire company, the 30 charge seems excessive. This demonstrates a fundamental flaw in your accounting system. We will continue to press for a change to the information and signage informing motorists how to pay. They must be making a fortune from forgetful people like myself or the elderly. 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. Scandal. In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. Thank you for your thoughts. Hi Karen All rights reserved. If you would like to make an enquiry regarding your penalty charge notice, please use our
My wife forgot to pay the charge until a day after the midnight deadline its her second time. Or they forget to pay on time which results in a penalty charge. Payment should be made by midnight on the day after your crossing. I was rather surprised traveling in a hired car from a funeral in Ipswich to Gatwick that there was no toll on the tunnel. Surely there is a time limit to issuing???? Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. There were a number of road work signs and some divertions but no blue signs. Not only are there no charges displayed, but also no mention of the word Toll, just some random signs with a red circle and the letter C followed by Dart charge but nothing to say what this is, or what the mysterious Dart charge applies to not even a website! I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. also people should be able to pay by post after crossing. FML! Careful about disabled use. My Online payment was charged twice. YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. That one sentence could have saved me the suffering and stress and shock. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, Maybe you forgot to pay or deliberately didn't pay the toll. When will that arrive? MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. I have used the dart pay system many times before, and paid successfully. Dont know if that helps, and you may not want the stress involved. Best of luck Lucy and make sure you let us know how it works out. Can they leave it so long to issue the fine? If this is the first time you have forgotten to pay, then you will get a chance to pay within 14 days of a notice being sent to you. Hi Thanks for your post. In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). That said, dont ignore it because you could end up before a magistrate. I have seen photographs of the sign which seems quite confusing. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. - Charge Certificate - increases the penalty by 50%. I checked my account the next evening to see Id been charged for my return journey but not the original one. Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. they hadnt sent the penalty letter for the return journey or the other journey i made in July. Any advice on what to do would be appreciated, thank you. I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. Oh yes, but will deprive them of millions in lost fine revenue. At least I was allowed to just pay the 2.50 and avoid the fine, which I did right away. Have a good visit. Why would the do that?!?!