The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." Where impact and internal change are concerned, its an ever-evolving process. Aritzia Refund Policy. Return Processing Times. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Republication or distribution of this content is If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. Aritzia Community Sponsor Package - Diamond, Aritzia Community Sponsor Package - Double Diamond, Aritzia Distributes 10,000 Packs of Leggings and T-Shirts to Healthcare Workers, distributed to those on the front lines of COVID-19. |, Don't worry, you can opt out any time. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. The company said it would be offering free shipping and free returns on online orders in the meantime. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. CBC's Journalistic Standards and Practices. More premier locations are becoming available and under increasingly compelling financial terms, he said. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. Brian Hill All sale and discounted items bought in store are final sale. 85% of our employee base is made up of women, including 67% of our Aritzia Leadership Team; three of six executive officers are female; and 98% of our retail management team are women. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. How can I get this? Aritzia is a vertically integrated, innovative design house of fashion brands. expressly prohibited without the prior written consent of Toronto So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. It will also be donating all profits to the Aritzia Community Relief Fund to support its . Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. For more details about our return and exchange policy, see. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. We appreciate your patience during this time. Don't rely on consumers to do the job you should be doing. Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. Its collection of ribbed tanks, super-soft sweatsuits, and even easy tees and joggers have been seen on influencers and celebrities alike and it's not hard to see why. When typing in this field, a list of search results will appear and be automatically updated as you type. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Don't worry, you can unsubscribe from our mailing list at any time. Jennifer Wong, COO and president at Aritzia, Photo Credit: Evaan - https://evaan.com. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. "Our goal is to do our part for the global well-being. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. Every day Im honored to work alongside a world-class team of smart, ambitious, talented women building and thriving in long-term careers, Wong shares. We look forward to the day we can open our boutiques to you once again. Review your return details and click 'Process Return'. All Rights Reserved. Updated 2/14/23. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity . Cant wait to see you soon. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. Steady, now. These recommendations are applicable to Alberta and may differ from other jurisdictions. In addition to the sales revenue contributed to ACRF, the brand took a two-pronged approach internally first, by temporarily cutting senior leadership's pay by 25 percent; and second, by forfeiting the cash portion of Board of Directors' fees, according to Aritzia's Q4 Results. For further information: Helen Kelly, Vice President, Investor Relations, 604-215-6557, [emailprotected]. Insider info on sales, new arrivals and more good stuff. You can pick it up as soon as the store reopens. There were many firsts: our first-ever capsule collection,featuringfor the first time our remarkable Aritzia people,and with 100% of proceeds going to our Aritzia Community partner organizations.. Right now, all proceeds will go to the Aritzia Community Relief Fund to support families. Items must not be washed, worn or damaged. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. Were extending our Returns & Exchanges policy. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. Strategic real estate choices have also always been important to the brand, and Aritzia is growing in that realm and making power moves. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. Despite pandemic-related challenges facing all retailers, Aritzia, whose everyday luxury looks attract the attention of A-list celebrities like Jennifer Lopez, seems to be on the right track, reporting record-breaking third quarter earnings. Hours are as follows: We are not able to offer exchanges online. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. And well do absolutely everything in our power to keep it that way. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. The retailer says it . This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. The Return Label used must match the order for the items youre returning. Subsequent instalments to Afterpay may be required. As we navigate this complex and changing landscape, were being challenged on a daily basis. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. On this page youll find store info, shipping info, and all the As to your most pressing Qs. "Well take those learnings into account as we move forward." Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." Until then, well be right here online and at your service. 2023 Vox Media, LLC. Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. Warm wishes and happy holidays to you and yours. Subsequent instalments to Afterpay may be required. Your repair is safe and secure at the store location you dropped it off at. The program features custom-made Aritzia Community Sponsor Packages, which are sets of the brands iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers. Aritzia is an innovative design house and fashion boutique. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date. Yes. A Cisioncompany. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. Gift cards may not be redeemed for cash or refunded unless required by law. The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. Aritzia is expanding its donations. So in an effort to make things easier for you, weve compiled all the facts in one place. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. An employee who tests positive for COVID-19 shall be paid at the employee's regular rate until the employee is authorized to return to work per the terms of the Human Resources COVID-19 Guidelines for Employees. Reopened stores have exceeded the companys expectations so far, said Hill, noting the company is viewing the second quarter with cautious optimism as we prepare for a period of recovery., During the first five weeks of the quarter, reopened stores have performed at 55 per cent to 65 per cent of last years revenue levels, he said, calling that well above our initial expectations., We dont know what the new normal will hold until sometime next year.. I dropped an item off at a store for repair. All To our people, Im incredibly proud of all of your hard work, commitment and flexible endurance. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Only seven, including four in Manhattan, remain closed. "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. We are the place to shop right now in the United States, Hill noted. Cant wait to see you soon. To order While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Online purchases can be exchanged in store. Our goal is to do our part for the global well-being. All sale and discounted items bought in store are final sale. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. Let's continue to take care of each other," continued Mr. Hill. As soon as your return is complete, we'll e-mail you and let you know. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. This post has been updated from its original form for clarification. This report by The Canadian Press was first published July 9, 2020. (Google Maps) Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses . As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Once we receive your package, well process your return within 7 to 10 business days. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. Without the luxury of time to prepare, weve been thrown into a world crisis. Social distancing guidelines also meant that Aritzia, like many other brands, had to call off Spring/Summer 2020 collection shoots; a move that wound up inadvertently amounting to huge successes. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. The brand declined to comment on this shift in sizing. permissions/licensing, please go to: www.TorontoStarReprints.com. Can I refund it? The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. While it's managed to perform, the question of profound, lasting change continues to loom overhead. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase once it has reopened. Follow the steps below to complete online returns for online purchases. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). Free shipping & free returns on all orders, all the time. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Your consent is not required as a condition of any purchase. It was really important for us not to layoff or furlough anyone. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. What if I need to return or exchange something? More information about coronavirus waivers and flexibilities is available on . Some also reported that staff used a system of acronyms to racially profile customers in retail stores. This table provides guidance and recommendations for immunization providers when immunization errors/deviations have occurred involving COVID-19 vaccine. Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). So anything you buy, like the You may opt-out by. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. We are especially thankful for all of our Distribution Centre teams during this time their hard work and commitment has been monumental and doesnt go unnoticed. Right now, size 18 is no longer in stock for any Babaton items on its site the smallest listed for this line are a 12 and a 2X. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. By subscribing to this BDG newsletter, you agree to our. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Sorry, no refunds to original form of payment for sale or discounted items. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. Aritzia closing all stores until further notice due to COVID-19 | CBC News Loaded. With Love, . Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. This is certainly a time for everybody to listen and learn, and take action as a result of that. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. If you checked out while signed into your Aritzia account, no postage fee will be deducted. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said.