Companies can ask for reviews via automatic invitations. When picking up the car, every driver must present their licence. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. 1 Previous_Golf_5959 2 mo. Wisecars will inform the complaint submitter on how to proceed if needed. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. The rules that apply to the main driver also apply to any additional drivers. My issue has been resolved. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. What's Wisecars' cancellation policy? a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Experience right now is good only just booked will have to wait to see when I pick up the car. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. It said and I'll recap ,"NOTHING more to pay ". The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. We use dedicated people and clever technology to safeguard our platform. If your plans change in advance, you can bring your pick-up time forward by amending your booking. I'M TRULY IMPRESSED. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. I had questions about requirements of car insurance. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber In that case, please contact your bank for additional details. @ Vicpak. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Wisecars will not sell or rent any personally identifiable information. Alternatively, just sign in or register using your Google or Facebook account. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars Car Rental Deals | Skyscanner Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you haven't started your trip yet, you can change your drop-off time by amending your booking. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. There might be differences based on offers. If this is the case, it will be clearly stated on your voucher. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars does not own any physical locations or offices. Cancellation Protection can be purchased only at the time of booking and is not refundable. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Cancellation Protection can be purchased only at the time of booking and is not refundable. Very easy process and had the best price on the internet. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Email Protect your account with two-step authentication I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. As with any amendments, just scroll down to the bottom of this page and create a support ticket. We also ensure all reviews are published without moderation. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. So you can bag the best deal with total flexibility to change your plans if you need to. We can accept no further responsibility when there is no out-of-hours service available. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. This information must be sent via email and give Wisecars the relevant details of the incident. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Find out how we combat fake reviews. Wisecars is an independent travel broker who does not represent any particular car rental company. Please note, under no circumstances is the fuel included in the rental price. When you rent a car, you will usually need excess coverage. Any additional charges will need to be paid at the rental counter in the local currency. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please make sure you return the vehicle to the same rental company from which you collected it. The use of our website signifies your acceptance of these Terms of Service. Your contract for car rental will be between you and the Car Rental Company. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. All cancellations outside of the aforementioned timeframes will not be refunded. Wisecars will not sell or rent any personally identifiable information. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. All rights reserved. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. www.wisecars.com. - Wisecars No charge will be made for amending your booking before the start of your rental. 2023 Wisecars. Wisecars falsely advertised vehicles for rental on their website. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Thank you guys for that excellence!!! Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Never ever use Wisecars. My trip to NZ had to be cancelled due to the cyclone that hit the area. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Wisecars does not store credit card details. Great service! DeductibleProtection covers up to EUR 1000 of your deductible. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. ONWise users may obtain an online cancellation quote through our contract administration platform. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. If additional information is required, the process may be extended for another 28 calendar days. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It is entirely up to the Car Rental Company whether they decide to do so or not. You will find the telephone number in the Car Rental Agreement. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Even a basic insurance. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances, we will cancel your booking with no liability whatsoever. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Wisecars will inform the complaint submitter on how to proceed if needed. ago Even worse, they've created hundreds of fake 'good' reviews to fool people. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. How To Cancel Wisecars Car Rental Comparison - JustUseApp Fill in your personal information and state your request. Wisecars believes in protecting your privacy. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Wisecars customer support is available 24/7. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Honestly, never use third-party companies to rent a car. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 In that case, special cancellation terms are presented during booking.