After this experience, I'll take my business elsewhere. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Events postponed or rescheduled won't be refunded, Fowlks said. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Poor customer service is the biggest pet peeve to DoNotPay. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. please contact StubHub US Customer Service at 1.866. Sellers . For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. There Application crashes. We are changing the way you register and sign-in to the StubHub Community. Enter your gift card number in the Add a Fancode & gift code section. StubHub changed its refund policy about a month ago. To reach Customer Support call 1-866-788-2482. Your online site is a disaster, It does not work to apply a credit. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. but I havent been able to get in contact with anyone from StubHub. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Contact us United States and Canada. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! And the exact same seats they re listed and sold for a different amount sold and the payout. It is possible to request a refund on a purchased StubHub ticket manually. Let us teach you the major money lessons you NEED to know. 03-31-2022 08:37 AM. Another way you might reach the company is by sending them an email. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub is offering the retroactive refunds now because the live events industry is opening back up. On March 7th, StubHub emailed Marrali a copt of its refund policy. You will enter your community username and new password and done! Customer service all the way to your seat, 2000-2022 StubHub. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. If you feel like StubHub cheated you, you could take action against them. Solved: Refund in Progress - StubHub Community ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . New York The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Get useful tips, expert advice and cute animals in your inbox every week. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Support : StubHub But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. And never again. Absolutely, you can list these tickets for sale on our site ! "The return of live events, the input of customers, partners, and regulators, and the . By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub changes its refund policy during COVID-19 pandemic - WKBW If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Hawaii In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Hurry up and access DoNotPay from any web browser to check out everything we offer. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Danielle is the author of this solution article. Purchased 2 NFL tickets on StubHub. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Bradley R. Hightower. 1.866.788.2482. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. DoNotPay records the details of your purchase to boost your chances of winning the refund. A million dollar company can not compensate a loyal customer a few hundred bucks. Covid 31 Refunds 41 StubHub 211. The seller would net $85.. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Whats The Difference Between Class 2 And Class 3 NI Contributions? AND TOLD ME THAT "Recine. 6:00 AM - 7:00 PM PT weekends. We may be compensated if you click this ad. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Customerscomplained to the media andfiled lawsuits. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. How do I contact StubHub for a refund? They are printed with duplicate. Reply anytime to let us know how we can improve. I had a fraudulent charge on my credit card account from Match.com. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Maryland: Once you receive that email you can log into your account and navigate to the StubHub wallet. Have an idea for StubHub? As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. How to Request a Stubhub Refund [98% Success] - DoNotPay StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Congratulations on your sale. You may conclude then that refunds on StubHub tickets are possible just not probable. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Marrali just wants her money back, and she's not the only one. How do I complain to StubHub? On March 7th, StubHub emailed Marrali a copt of its refund policy. StubHub customer service phone numbers and support If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Sometimes email clients send our first email to a spam or promotions folder. In other words, when it can be too late to get a refund. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. The company prides itself on being a Fan-to-Fan service. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). StubHub was founded in 2000 and its current CEO is Eric H. Baker. but I havent been able to get in contact with anyone from StubHub. The clause is designed to protect both buyers and sellers. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. New Yorkers, however, are in luck. How to Get a Refund for All Your Tickets - Vulture StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Perhaps Its Time to Switch to Something Other Than StubHub. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. I saved to buy expensive tickets as a gift for my wife and now we cant go. Your California Privacy Rights / Privacy Policy. Customer Service training is needed. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. I waited 2 days and tried the access code again..still nothing. They say $0.00. Enjoy!Make sure we land in your inbox, not your spam folder. Please take the tickets directly to the box office for a refund. Click here to update this department. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. They showed my same seats that they cancelled sold and the payout. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. I live in GA - was supposed to go to a premier league game in England in March. Viagogo, a tickets marketplace, bought StubHub in February 2020. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Go ahead and file a chargeback on your credit card. Just log into your DoNotPay account using any. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 1:00. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. We'll email you when an event is canceled. If your payment is pending, well cancel the payment. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. We will process the refund to your original payment method within 5 days. Open a new browser and try logging in again. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). For obvious reasons, this isnt usually a satisfying compensation. Phone Call 1-866-788-2482. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Learn more about how we make money. I was a no show due to a soft water flooding of o Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! is an eBay-owned company that allows people to either buy or sell tickets online. Combined with viagogo, we now span 90+ countries around the world. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. No problem. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. I been buying and selling for 12 years with them. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Still learning the basics of personal finance? Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed .