We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. Your booking will be credited to, and finalized by, your preferred travel advisor. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Holland America Line Extends Military Onboard Spending Money In many countries, you can also use your ATM card to obtain local currency. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. The reduced deposit applies to sailings of 3 days or longer. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Please see the following important information about your luggage tags. If you enjoy indulging in onboard massages, pedicures, and facials, then youll love our Greenhouse Spa & Salon. Nurture your well-being with some well-deserved pampering at sea. All onboard purchases and services are charged to your account by using your stateroom keycard. What can I use it for beside food? So you really can't count on any info you get! 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Holland American Onboard Credit? - Holland America Line Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Please have the ships name, your partys name and stateroom number before you call. Frequently Asked Cruise Questions - Know Before You Go I have a $200 obc . $150 from HAL $50 from TA. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. I used the wrong word. disembarking the ship, and for making purchases on board. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. You should have it available at the gangway when disembarking so please. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. It's been my experience that you don't have to do anything. Best No Annual Fee Credit Cards Holland America Line rewards points are earned by running spend through the Barclays Holland America Visa. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). I have $550 onboard credit from different sources for a 14 day cruise. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. Our activities to protect the environment have not gone unnoticed. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. For more information see our transfers FAQ. Most evenings smart casual attire is appropriate. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Also, full laundry and valet services are available on all of our ships. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. It is how it is. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. Shops On Board: A world-class shopping experience is just steps away. Gift orders must be prepaid and received two weeks in advance of sailing. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Any excess deposit will be refunded to you at the end of the cruise. Unused TA credits were credited back to our credit card at the end of the cruise. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Specialty Dining is based on cruise duration and ship type. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. How about a wine package or two? Some banks may keep the pre-authorization in place for up to 30 days. Please call the Guest Accessibility Department for detailed information. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Club HAL. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. It depends on the type of OBC you have. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. Please contact the ships Medical Center for any medication requiring refrigeration. Telephone: At some point in your travels you may experience an emergency. We regret any inconvenience this may cause. Together we can make a tremendous difference! For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Generally, the ship is subject to certain government procedural requirements upon arrival. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. By Book and save with our Have It All cruise fare. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. Please help us reduce water use. Holland America FAQ - Cruise Critic To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. Reservations may be made on board by contacting the restaurant manager. Youth Staff cannot assist in the washroom in any way. No. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. You can always your OBC in the shops, Exploration Cafe (books). Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. But after reading the above post it looks like I will have to have the full 420.00. Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: suits you. HAL does listen (at times) to their cruises, so please tell them to allow this. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. 2. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. will be located near the entrance to the pier area where you will be checking in your luggage. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. sigsky, February 3, 2019 in Holland America Line. Holland America Line does not discriminate against persons on the basis of disability. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. Get closer to Alaska's natural wonders aboard our perfectly sized ships. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. Please note that fees and visa requirements are subject to change without notice. appreciate the info. To book, or for more information, simply visit your Future Cruise Consultant. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. Even through two hurricanes. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Not to get into speculating about other people's finances here, but if they could afford to charge and pay for the cruise they may have more than enough credit available on one or more cards. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. My experience has been the same as Krazy Kruizers. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Thanks! Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The For questions about your service or about billing, please contact your home network customer service. Important Customs information and shopping maps will be provided at the talk. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore No exceptions will be made. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. The line will be adding $100 in onboard spending Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Also, be sure to enjoy the Compass book located in your stateroom. Complimentary In-Room Dining is available 24 hours a day. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. If I dont spent the OBC, do I get it back at the end of the trip? Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. Holland America Line reservesthe right to substitute products when specified brands are not available. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. I take the cash as well. An additional charge may be applied. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. 1-206-626-7353 to add services to your itinerary. A seamless transition is what our pre- and post-cruise hotels and tours are all about. The rate is US$16.00 per minute and billing begins at the time specified. The charges are subject to change without notice. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. Every decision we make starts with that basic rule. Great idea, Dave. Mail: Letters and postcards may be mailed from the ship while in ports of call. Limited time offer, Savings for Onboard Bookings Only. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. documents, along with new luggage tags. Taxes, Fees & Port Expenses are additional amounts to fares listed. Holland America Line Rewards Visa Card - Barclays US Elite Beverage Package has a daily limit of 15 beverages, which includes all beverages priced at US$15 or less and beverage service charges. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. In addition to twice daily routine doctors hours, medical services are available 24 hours a day. I dont think weve paid attention before (obviously not!) WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. Guests may check no more than 3 pieces of luggage per person. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. These requirements are established by the countries you are visiting and not by Holland America Line. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. I appreciate the info above, being relatively new to HAL. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Any additional information concerning currency restrictions, please contact the customs agency in their country. The password will need to be disclosed to the youth staff upon pick up of the child. All cash advances are subject to restrictions. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. That is ridiculous. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Upon disembarkation, your bags are delivered directly back home. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Please practice wearing your life jacket. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. So we spent all the OBC but $18, and they just refunded the $18. Appointments may be made in advance on our web site athollandamerica.comor once on board. Any and. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Enjoy the timless elegance of ocean travel. its most convenient for you, 24/7. Place a card with your name and address inside your baggage, as well as on the outside. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. locations will accept major credit cards, and some will accept U.S. dollars. So far we have never seen any missing OBCs. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. Crew Appreciation and Service Charge Policy. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. Sharing of any beverage or the package is not permitted. All guests should keep themselves advised of changes in government requirements. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. You will recognize our representatives by their Holland America signs.