y83q Is the processing fee more expensive with a Customer Service Representative? 202-499-3650 | 2024993650 | YouMail Directory // -->. We understand your calls from an inmate service are going straight to voicemail. Your device location will be used to identify the geographical location of the wireless device at the time of call acceptance by the called party for one-time usage. "" . Verify your credit card number. Answer: No, you would need to call InmateSales to obtain the balance. The inmate phone system is provided by Paytel Communications (www.paytel.com). You will need to know the facility name, state, and the incarcerated individuals name or ID. // -->