They never followed up. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. I found out they listed under a wrong account. I purchased six tickets to Hamilton on 12/1/21. No resolution and I got no tickets. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. The Court has not decided who is right. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. StubHub to Refund Over 75k Customers for Events Canceled During the Home | StubHub Settlement The credits issued by the company are valid through the end of 2022. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. I was informed they could not secure the tickets from the seller. I am disputing through PayPal. StubHub is an American ticket exchange and resale company. McMillan lawyer Nick Coulson echoed the sentiment. The NHLs suspension caused a spike in the number of e-tickets sold. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern According to the complaint, such was the case until the coronavirus pandemic became the new reality. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. The Daily Journal named her a Top Woman Lawyer in California for 2021. Ive used Stubhub for over 4,000 transactions. At the time of this writing, nothing has been proven in court. Come to find I was charged $300 from my bank account. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers Class Action Claims TicketsOnSale.com Owes Refunds for Concerts The court is expected to rule in favor of the plaintiffs at the end of the year. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. The case seeks monetary damages and restitution remedies for consumers. StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Until the event id canceled (not postponed) they won't give a refund. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Ticketholders brought a lawsuit against the company, demanding that they get cash . https://topclassactions.com/wp-admin/admin-ajax.php. Emily Walsh. 19. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. StubHub - Wikipedia In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. The company is accused of failing to resolve complaints from tens of thousands of customers. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! Then he retracted, saying that there doesn't seem to be any tickets left for the game. If the other driver has minimum liability coverage, can I still sue them? He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Thanks ! StubHub to refund over $3 million to more than 8,500 Colorado customers All Rights Reserved. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. I bought 2 tickets to a concert in SC that was cancelled. I went thru proper channels and they lied about refund. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. While the shows are postponed you are in limbo. Lied to me and stole from me. Looking for a class action lawsuit in Nebraska. Prices may be higher or lower than face value. 2. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. StubHub has my $253 for tickets I sold. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The complaint claims that the company did not offer refunds for tickets to canceled events. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. What a scam. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. It is possible to request a refund on a purchased StubHub ticket manually. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. I was offered alternative tickets. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. This is not a solicitation from a lawyer. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Do not use STUBHUB, they are not an honest business. Re: adele show refund. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Entertainment industries have seen every event canceled or postponed for a foreseeable future. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Tickets are 100% guaranteed by FanProtect. Show was cancelled on 12/29/21 the day of the show. McMillan then asked StubHub to refund his money. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Actions does not process claims and we cannot advise you on the StubHub denies any wrongdoing or liability. CEO Baker is just another crook collecting money he never earned. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. He also is very certain that the game is sure to be canceled. Copyright 2022 Consumers Unified LLC. "If you have tickets to a show that is postponed, you will be able to select your refund . Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Please add me. ConsumerAffairs is not a government agency. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy StubHub settles with US Attorneys General over its COVID refunds policy StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. 24/7 customer support: Not at all a criminal case. status of any class action settlement claim. Required fields are marked *. 01-21-2022 10:07 AM. I was denied my request for a refund. Either take their alternative or take a refund. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund If a show is canceled, with no new date, then they will. StubHub said I had to wait 7 days after the show took place to get my money. This is the only way to get a cash or credit award under the Settlement. They offered me 125% of price paid in credit or refund to my CC. Did StubHub's changed ticket refund policy violate Mass. law? StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. The Court in charge of this case still has to decide whether to approve the Settlement. Frustrated concert goers still fighting for refunds Sep 15, 2021, 1:28 PM. I will never use this company again to buy or sell tickets. | It promises a full money back refund in the case of a canceled event. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Further, the voucher never came through! Do You Have to Pay Taxes on Lawsuit Settlement Money? expected to be mailed out. Wisconsin residents could get ticket refunds after StubHub settlement STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub Class Action - Koskie Minsky LLP They sell you things they don't actually own and if there's an error, too bad for you. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Never received email and Stubhub charged me $288 for not delivering. Should You Become a Constitutional Lawyer? Easy sales process: Still no luck. In March 2020, as the scope . I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Those with tickets to canceled events will get a credit of 120% of the purchase price. The case is based on an NHL game that was canceled because of a strike. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule The first person I spoke with said that the tickets had been sent. Got my money back through my bank investigation. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. I bought my tickets under a much different safety expectation. I was told the offer for alternative tickets was the only offer that would be made other than a refund. All of these happen in 10 minutes. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Privacy Policy | I no longer have that card either and was concerned about that as well. You must contact the In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. The court ordered the company to refund customers if the event was canceled and refund them in full. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Since COVID-19 has come, StubHub's new policy is no refunds. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Buy sports, concert and theater tickets on StubHub! Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub Refund Class Action Lawsuit - Gibbs Law Group Not by phone, email, nor chat. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. I want my refund from them as well. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. StubHub is an eBay company that began selling and reselling event tickets in 2000. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Bought tickets 2 months in advance for basketball game, never received them. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Be the first one to find this review helpful. StubHub to refund canceled events after pandemic complaints The suit also calls for a return of customer trust. StubHub is a scam and a fraud. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Now Im stuck with 4 tickets to a concert I cant attend overseas. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Unsubscribe at any time. New cases and investigations, settlement deadlines, and news straight to your inbox. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. StubHub sued over refunds for canceled events during coronavirus The NHL postponed its season on March 12 in the massive wave of. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Singh says the reasoning is the financial impact from coronavirus. The coupon, of course, expired in 12 months. Read our Newswire Disclaimer. All Rights Reserved. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. A California class-action lawsuit has been filed against the ticketing site StubHub. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. StubHub changed its refund policy about a month ago. Please add me. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. But, as an alternative, the 120% off coupons were also . The Hollywood Reporter is a part of Penske Media Corporation. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Top Class Actions is a legal news source The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. We'll email you when an event is canceled. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub.