Omg I JUST heard that same story!!!! If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I will try to ask the questions? Is this person trying to scam me and going to the lengths of altering the package and using a different item?? what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Offer to send him a return shipping label. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. I responded to the return but Im really freaking out. 26-05-2020 Once I listed a new in box item as white when it was really blue. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Some of this advice may be second nature to you, or may not apply to all sales. 1. Help for buyers and sellers. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Case in point; I sold a wallet described as new in the box recently. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. But at least it was worth somewhat close to what the item I sent them was worth. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Should I contact the postal service? So unfair. Or is it possible it was mixed up with a different package? Remember to be persistent when you are in the right and can prove it. Buyer sent me picture of something different in the box. It is better to talk with them first before doing this. I can't really remember what specific package I mailed it in. 26-05-2020 I have had a few people say they didnt receive their orders when I know I sent out to all of them. They then go to Etsy and order the item from me at full price using a suspect credit card number. I agree with that. Things like this happen. 11. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. If they do then you have to either refund or call eBay and try to make your case. Cheaper seller scam: Otherwise she wouldn't have bothered. on They should reassign the case to GSP, and it will disappear or be "resolved" on your account. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Sizes: XS to 2XL. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Lol either way I wasnt surprised. So it sucked having a negative mark on my account but it was the only thing I could do. How were you able to call eBay? You're not supposed to be liable for anything that happens to it after that. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Message 1of 30 eBays security systems can only protect buyers and sellers when transactions occur directly on the website. This is the message:Just wanted to say that the item I received was not this one. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Yeah you filing that stuff 100% does nothing. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. 06:46 AM. I told Ron that this was, "pardon my French, absolute bullshit." USPS. Everyone is covered except the credit card holder, whoever that is. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Sunday Mystery Wall is back! $15 each. - Facebook So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. The Fragile stickers could have been added at the GSP. 26-05-2020 Ebay claimed that the item was in "different condition". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ebay always takes out the fees and send the remaining money to the Bank on file. I never sold a necklace on ebay period, and never saw that one in my life. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Im concerned this is a scam. Visit the nearest USPS location and fill out a request form. I've never owned/sold a necklace like that. What should I do? They needed his phone number but I did not have it. Privacy Policy. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Thanks for this suggestion. I have no idea how to get on the phone with a live human being? Disputes about the quality of the item are not billing errors. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. 26-05-2020 Before you start your Missing Mail Search, you will want to double check the status of your package. What's the return address? Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay For more information, please see our Disputing the chargeback can take a lot of time and hassle on your behalf. Press question mark to learn the rest of the keyboard shortcuts. The buyer then tried to repeat that same scam several times. You are welcome to file claims and police reports. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. I did became a pain with calling everyday and today calling 5 times. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. The email will state that the payment will be released to you once you have proven that the goods have been sent. This was shipped by Global Shipping Program. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Accept it and issue return label. Buyer contacts me today. . Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. It certainly looks a much darker top in the listing. All rights reserved. Someone did this to me a few months ago. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Please Help! Usps Signature Confirmation Signed By Someone ElseWhen all goes well Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. 06:44 AM Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. The unofficial eBay subreddit. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? This has happened a couple of times to us over the years, all part of selling on line Im afaid . They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Ebay says I have to "take action" by Sept. 11th. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Then gets mixed up on which item was wrong. - edited There's usually another new label then. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. So Im hoping he doesnt return anything. Refunds and Returns - Mercari: Your Marketplace The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Theyll tell you to file a report with the police and then wash their hands of the matter. I have to take her to court! Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". They sell fake goods and don't pay taxes. In most cases, the refund takes 3 to 5 business days to process. Theres no possible way I sent the wrong item so hes trying to scam me. 09-10-2020 As its a scam, you will never see your money or your items again. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips When a buyer wants to return an item and be issued a refund, here is what you do first. Ask if they want you to dispose of it or return it to them. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. You must be new here, in this sub anything and everything is a scam ;). It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Say that the GSP mixed up the package, and sent somebody else's package to your buyer. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. The final resort is to submit a missing mail search. Phone eBay and they said I should have tried harder. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. So supervisor said I will close the case in your favor. Select Order Not as Described. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. 2) Buyer most likely will open SNAD return request. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Either way eBay will make sure the buyer gets their money back right or wrong. Tune into our last eBay for Business podcast episode of 2022! If the item is sold for more than $750 the item must have signature delivery proof. 09-10-2020 Keep choosing to the end, then scroll down and your contact options will be at the bottom. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I take pics and and email amazon all the details of before and after and the condition it is come back - Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. 01:37 PM, on Add any photos you have of the wrong package. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Go to ic3.gov and fill out the internet crime form. After completing the sale normally, the seller will post the package with the correct address but the wrong name. How to handle a return request as a seller | eBay Press J to jump to the feed. man!! I know they will get their refund, but should I inquire at all? A buyer will offer to purchase your item and send a larger payment than required. I swear. I also ask if you have me mixed up with another seller you've purchased from recently. This months episode of the eBay Seller Spotlight podcast is live! The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Yes it would add cost. Defective Item return that is not defective HELP I have multiple people selling my exclusive product for less that I sell it for on Ebay. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Check out this video to understand how dimensional weight is measured when shipping. Is it possible to contact their police department? I sold an item for $55 and they sent a return saying I didnt send the right item. but it is really suspect that they created their eBay account the day they ordered my item. Buyer pretended the item/ring was not as listed. I'll have to ask her what she sees different because I know it's the same. Both early political pieces. FedEx. But the fact that she specifically took a photo of the top tells me it was meant for me. Do not refund first and try to appeal after. The law spells out how to challenge billing errors. Solved: Buyer claims an authentic item fake - PayPal Community Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Has she possibly got you mixed up with a different seller ? The other thing that is suspect is their account was created the day they ordered the item. Is eBay likely to refund the buyer? If the package was mixed up, it would have happened there. There is undisclosed damage to the item. I'm not sure where I stand on this now. PayPal Seller Protection exists to help sellers trade confidently on eBay. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? That necklace couldn't have come from me. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Welcome to the Selling board! Hey Im kind of new to mercari and Im really nervous. Other platforms I never had a problem with over 6 years. Buyer Protection - Mercari: Your Marketplace Explain that you used a box, not an envelope, if that is the case. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Create an account to follow your favorite communities and start taking part in conversations. That's why I thought maybe they mislabeled. Usually it will say the name on the package signs for it even if the signature is someone else. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. The scammers will also ask for your PayPal email address. Go to usps site and fill out the mail fraud form. E bay in many cases are making more profit than the sellers. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? If so, it's definitely not a package I've sent out. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Was full of marks. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Save the case number that the USPS gives you. Its ok but I like the darker one you had in your listing. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Create an account to follow your favorite communities and start taking part in conversations. There are two occasions in the tracking updates that says it was rerouted due to processing error. I agree. Dial 1-800-275-8777 and explain the issue to USPS customer service. Here are some of the most common ways eBay sellers are scammed. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Dollars. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! If he ghosts you, you scared off a scammer. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. This is why I take photos of the item with the eBay paperwork. Parcel comes back, buyer is less than helpful, I refund, get a neg. They have no reason to create one earlier. Solving problems with a PayPal purchase - PayPal